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Jun
9
UK Reseller Server UKVIP2 - Server Upgrade ( completed)
Posted by SkyNetHosting.Net Inc. on 09 June 2017 03:51 PM

Hello.

We are pleased to let you know that we will be performing a live upgrade of your server, UKVIP2 to brand new  Dual Intel Xeon E5-2640 with 40 CPU Cores for better performance. The migration is scheduled to start on 10-06-2017 and will be completed within 24-36 hours. Since this is a live migration all services remain active during the migration, excluding FTPd service. There will also be NO change in IP's or nameservers after the migration and there will be no changes needed to be done from clients end after migration is completed.

If you have any questions regarding this move, or any of the services we are offering to facilitate it, then please do not hesitate to contact us.

 

Best Regards,

SkyNetHosting.Net Inc


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Jun
1
Budget Reseller Plans discontinuation notice for new customers.
Posted by SkyNetHosting.Net Inc. on 01 June 2017 05:03 AM

Hello.

We regret to inform you that we have we have temporarily discontinued new budget plan orders until further notice. The remaining budget reseller are not affected and we would continue to support them as usual. 

We are forced to take this decision as there is a surplus of new budget reseller plan orders and we do not have the resources to provision these new orders.   

Thank you for your understanding.

Best Regards.

SkyNetHosting.Net Inc.


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May
12
USA Reseller Server Corporate VIP2 - File System Check ( Resolved )
Posted by Chris Oliver on 12 May 2017 04:51 AM

Hello, 
 
The server CORP2  was rebooted after patch update. and  now running a file system check..  We will keep the thread updated.

Thank you.

Best Regards,

SkyNetHosting.Net Inc.

 

 

 

 

 


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May
11
[SEO server AMBER] - Network Issues[Resolved]
Posted by Sarah J on 11 May 2017 02:10 AM

Hello,

 
Network issue has been  reported for the SEO server Amber.noc401.com.  Our network engineers are working in this issue with top priority. We will keep you updated on the status.

 Thank you.

Best Regards,

SkyNetHosting.Net Inc.


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May
6
[USMR1] USA Master Reseller Server - Down After reboot ( completed)
Posted by Chris Oliver on 06 May 2017 07:08 AM

Hello.

We have rebooted USMR1 after carrying out standard maintenance however server did not come up after the reboot. When further investigating the issue it appears that there has been an attack to the OS (we do not see any attack to any websites). We have re-installed the OS and patched the related section in OS and currently in the process of restoring the accounts from backups.

Restore Process: Completed   and all sites working fine without any issue.

if you need any more information or specific details you may contact support.

Best Regards.

SkyNetHosting.Net Inc.

 

 


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May
2
DEVIP1 - German Data Center - Down due to IP Block
Posted by SkyNetHosting.Net Inc. on 02 May 2017 02:48 PM

Hello.

Server DEVIP1 on German Hetzner Data Center was recently taken down by the Hetzner Data Center abuse staff due to a critical abuse issue by one of the resellers on your shared server. Unfortunately due to the nature of this abuse issue Data Center is unwilling to continue to host the server in their facility.

Considering the urgency of this issue, we have set up a clone of the original DEVIP1 server in our USA, Phoenix Facility and currently in the process of moving data to the new server. The hostname and default nameservers will remain the same however you will be given a new shared IP once the migration is completed and server is back online. 

If you are a VIP reseller and wish to be migrated to any other location, please let us know so we can migrate your account directly to that location instead of moving to USA. You can choose to be on the US server or migrate to a different location now or at a later time once the sites are back online.

We will be completing the migration within the next 12 - 16 hours  and we will be keeping you updated every few hours over this ticket.

Thank you once again and we appreciate patience and cooperation during this time.

Best Regards.

SkyNetHosting.Net Inc.

 


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