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Jan
22

Hello,

We would like to inform you that the server budget4.noc401.com recently experienced an unexpected hardware failure. Our technical team promptly investigated the issue in coordination with the Data Center team and confirmed that the required spare hardware was readily available. The faulty component was replaced on the same server, and no data was migrated to another server during this process.

After the hardware replacement, all hosted websites resumed normal operation. However, we later received reports of database-related errors affecting a few websites and services. Upon further analysis, it was identified that some databases had become corrupted, most likely as a result of the earlier hardware issue.

To ensure long-term stability and to prevent the recurrence of similar problems, we have initiated a permanent migration to a new server as a corrective and preventive measure. The migration process is currently in progress and is expected to take up to 48-72 hours to complete.

Our technical team is actively monitoring and managing the migration to ensure a smooth, secure, and stable transition with minimal service impact. We sincerely apologize for any inconvenience this situation may cause and truly appreciate your patience and understanding while we work to fully restore and stabilize all services.

Should you have any questions or require assistance during this process, please do not hesitate to reach out to our technical support team. We will continue to provide updates as the migration progresses and will notify you once the process is completed.

 

Thank you for your continued trust and cooperation.


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