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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | What is the difference between True Multi-Domain Hosting and the |  |
| The "Unlimited Domain Hosting" offered elsewhere is almost always based on Domain Pointers (Addon Domains). Addon Domains are the industry standard for hosting multiple websites under one shared plan. In essence, what you are being offered is a certain o |
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| What is True Multi-Geographical Hosting? |  |
| True Multi-Geographical Hosting enables you to host multiple web sites on our US, UK and Singapore data centers under one hosting plan. As an example, if you are having a site targeting Europe/UK visitors you can host that site on our UK datacenter, then |
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| What is True-Multi Server Hosting? | |
| True-Multi Server Hosting enables you to host your web sites on multiple servers with deferent IP addresses within the same data center under one hosting plan. This is ideal for multiple site owners who would not want to have their sites on the same C-Blo |
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| What is True-Multi Data Center Hosting? | |
| True-Multi Data Center Hosting enables you to host your sites on multiple US data centers under one hosting plan. As an example if you have a site targeting visitors from Chicago you can request to have your site on our Chicago data center. If you have an |
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| What is True Multi-Domain Hosting? | |
| True Multi Domain Hosting enables you to host multiple domains under one billing account with separate control panels for every domain just like buying a reseller account. As an example lets say if you are on our VIP Plan, you only pay $9.95 a month and y |
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| What separates SkyNetHosting.Net from competition? | |
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# WE ARE CURRENTLY UPDATING THIS SECTION. PLEASE CHECK BACK WITHIN FEW HOURS #
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| Do you offer 99.9% uptime guarantee with SLA? | |
| SkyNetHosting.Net offers 99.9% Server Uptime Guarantee, backed by a
Service
Level Agreement (SLA). That means your web site is guaranteed to be o |
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| Do you offer a money back guarantee? | |
| Most web hosting companies
offer a 10-15-day money-back guarantee. However, we are so confident about our
service that we back it with our 30-day unconditional money-back guarantee and
with our re |
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| What is Any-Time Money Back? | |
| SkyNetHosting offers revolutionary new
guarantee that we call Any-Time Money Back Guarantee. In addition to our
unconditional
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| Are there any hidden costs or setup fees? | |
| There are absolutely no hidden costs or fees associated with any of our hosting accounts. |
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| Is it true that you offer free 30 day trial? | |
| The first 30 days are absolutely free of charge and you never have to provide your credit car information.
At SkyNetHosting.Net we believe you deserve a chance to at least find out for yourself how good our hosting service is, without any hassles. Tha |
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| Do you offer 24/7 technical support? | |
| For your convenience SkyNetHosting.Net is staffed 24 hours a day, 7 days a week. If there is anything we can do for you, please don't hesitate to get in touch with us.
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| What kind of Technical Support do you provide? | |
| All departments are open 24/7 for your convenience. Our support team
will be working with you hand in hand and will always be available to help you
with all aspects of your hosting account, including Technical Su |
|
|
| Do you offer Live Chat Support? | |
| Not at the moment. However we will be offering live sales, billing and basic technical support starting from April, 2007. |
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| How long does it take to setup my account? | |
| All new accounts are usually set up within 1-6 hours. We do not offer instant activation on any web hosting plan. This is to prevent spammers from getting in to our system and keep the fraud to a minimum.
Once your account is set up, an activation not |
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| Is it true that you offer domain registration for only $8.99? | |
| Yes. We can register your domain through our sister site
www.skynetdomains.net. There is a
charge of US$ |
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| My English knowledge is very poor. Can I use your services? | |
| You don't need to have a good English knowledge to use our services. If you
can read this, it would be more than enough to reap the benefits from our services.
Our staff is very friendly and we will do our best to work |
|
|
| How many languages does your control panel support? | |
| Our multi-language supports following 23 languages; English, Spanish, Portuguese, French, German, Swedish, Romanian, Dutch, Russian, Brazilian-Portuguese, Simplified-Chinese(GB), Traditional-Chinese (Big5), Polish, Italian, Norwegian, Finnish, Indonesian |
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| Can you transfer my websites including my files, databases and images from my previous hosting provider to your servers? | |
| SkyNetHosting.Net can arrange and transfer all your files including images, databases, e-mail etc. to our servers, only if your current hosting provider is offering Cpanel as their control panel.
Then we need the following information in order to move |
|
|
| What control panel do you use and do you have a demo? | |
| We use cPanel, arguably the best control panel system available for the Linux
web hosting environment. cPanel control panel is far superior to those in-house
hosting panels that some web hosts have decided to develop. |
|
|
| What forms of payment do you accept? | |
| SkyNetHosting.Net currently accepts:
VISA
MasterCard
America |
|
|
| Do you oversell your servers? | |
| No, we do not oversell our servers. If a client pays for 1GB of disk space and 10GB of monthly data transfer, that is exactly what they can expect to receive. We have developed a successful pricing arrangement over the years that takes all operating costs |
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| Do you provide Windows Based hosting? | |
| Yes, we offer Windows Hosting via our
sister site
www.skynetdomains.net.
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| Can I order even though I do not live in the US or Canada? | |
| Yes, absolutely! We welcome clients from all over the world and we support all international domain names. With our new multi currency service our clients can make the payments in a variety of currencies, in addition to USD.
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| Do you offer RVSkin and Fantastico? | |
| Yes, Fantastico and RVSkin is enabled on all accounts.
1. Fantastico is the leading auto-script-installer for cPanel servers. It
in |
|
|
| Do you make daily or weekly backups of my website? | |
| Yes, we make backups of your web hosting account, including your files, emails, images, scripts, databases etc. on daily and weekly basis. In case if you lost any of the files hosted within our servers, simply send a support ticket to Technical Department |
|
|
| How much is extra bandwidth and disk space? | |
| 1 GB storage along with 25GB transfer (1 GB Storage + 25GB transfer) would be $5 per month. If you need to purchase additional storage and transfer please contact our billing department, then we will do the needful.
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| What happens if I exceed my allocated bandwidth? | |
| You will receive an automatic e-mail message warning you that you have reached 80% of your allocated limit. This should give you plenty of time to contact us and purchase additional bandwidth. Once you have exceeded your limit, your account will suspended |
|
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| Do you have a download file and IP where I can speed test your servers? | |
| # WE ARE CURRENTLY UPDATING THIS SECTION. PLEASE CHECK BACK WITHIN FEW HOURS # |
|
|
| I am a complete novice. Can I use your services? | |
| You don't need to possess any technical knowledge to reap the benefits of our great services. At SkyNetHosting.Net, we believe that setting up a reliable website should be fast and simple. Our Online Control Panel lets you |
|
|
| Do you offer 99.9% uptime guarantee with SLA? | |
| SkyNetHosting.Net offers 99.9% Server Uptime Guarantee, backed by a
Service
Level Agreement (SLA). That means your |
|
|
| Do you offer a money back guarantee? | |
| Most web hosting companies
offer a 10-15-day money-back guarantee. However, we are so confident about our
service that we back it with our 30-day unconditional money-back guarantee and
with our re |
|
|
| What is Any-Time Money Back? | |
| SkyNetHosting offers revolutionary new guarantee that we call Any-Time Money
Back Guarantee. In addition to our unconditional
30-Day
Mon |
|
|
| Are there any hidden costs or setup fees? | |
| There are absolutely no hidden costs or fees associated with any of our hosting accounts.
|
|
|
| Is it true that you offer free 30 day trial? | |
| The first 30 days are absolutely free of charge and you never have to provide your credit car information. At SkyNetHosting.Net we believe you deserve a chance to at least find out for yourself how good our hosting service is, without any hassles. That's |
|
|
| Do you offer 24/7 technical support? | |
| Yes, for your convenience SkyNetHosting.Net is staffed 24 hours a day, 7 days a week. If there is anything we can do for you, please don't hesitate to get in touch with us.
|
|
|
| What kind of Technical Support do you provide? | |
| All departments are open 24/7 for your convenience. Our support team
will be working with you hand in hand and will always be available to help you
with all aspects of your hosting account, including Technical Su |
|
|
| Do you offer Live Chat Support? | |
| Not at the moment. However we will be offering live sales, billing and basic technical support starting from April, 2007.
|
|
|
| How long does it take to setup my account? | |
| All new accounts are usually set up within 1-6 hours. We do not offer instant activation on any web hosting plan. This is to prevent spammers from getting in to our system and keep the fraud to a minimum.
Once your account is set up, an activation not |
|
|
| Is it true that you offer domain registration for only $8.99? | |
| Yes. We can register your domain through our sister site
www.skynetdomains.net. There is a
charge of US$ |
|
|
| My English knowledge is very poor. Can I use your services? | |
| You don't need to have a good English knowledge to use our services. If you
can read this, it would be more than enough to reap the benefits from our services.
Our staff is very friendly and we will do our best to work |
|
|
| How many languages does your control panel support? | |
| Our multi-language supports following 23 languages; English, Spanish, Portuguese, French, German, Swedish, Romanian, Dutch, Russian, Brazilian-Portuguese, Simplified-Chinese(GB), Traditional-Chinese (Big5), Polish, Italian, Norwegian, Finnish, Indonesian |
|
|
| Can you transfer my websites including my files, databases and images from my previous hosting provider to your servers? | |
| SkyNetHosting.Net can arrange and transfer all your files including images, databases, e-mail etc. to our servers, only if your current hosting provider is offering Cpanel as their control panel.
Then we need the following information in order to move |
|
|
| What control panel do you use and do you have a demo? | |
| We use cPanel, arguably the best control panel system available for the Linux
web hosting environment. cPanel control panel is far superior to those in-house
hosting panels that some web hosts have decided to develop. |
|
|
| What forms of payment do you accept? | |
| SkyNetHosting.Net currently accepts:
VISA
MasterCard
America |
|
|
| Do you oversell your servers? | |
| No, we do not oversell our servers. If a client pays for 1GB of disk space and 10GB of monthly data transfer, that is exactly what they can expect to receive. We have developed a successful pricing arrangement over the years that takes all operating costs |
|
|
| Do you provide Windows Based hosting? | |
| Yes, we offer Windows Hosting Plans. Please
visit the following URL for further details;
http://www.skynet |
|
|
| Can I order even though I do not live in the US or Canada? | |
| Yes, absolutely! We welcome clients from all over the world and we support all international domain names. With our new multi currency service our clients can make the payments in a variety of currencies, in addition to USD.
|
|
|
| Do you offer RVSkin and Fantastico? | |
| Yes, Fantastico and RVSkin is enabled on all accounts.
1. Fantastico is the leading auto-script-installer for cPanel servers. It
in |
|
|
| Do you make daily or weekly backups of my website? | |
| Yes, we make backups of your web hosting account, including your files, emails, images, scripts, databases etc. on daily and weekly basis. In case if you lost any of the files hosted within our servers, simply send a support ticket to Technical Department |
|
|
| How much is extra bandwidth and disk space? | |
| 1 GB storage along with 25GB transfer (1 GB Storage + 25GB transfer) would be $5 per month. If you need to purchase additional storage and transfer please contact our billing department, then we will do the needful.
|
|
|
| What happens if I exceed my allocated bandwidth? | |
| You will receive an automatic e-mail message warning you that you have reached 80% of your allocated limit. This should give you plenty of time to contact us and purchase additional bandwidth. Once you have exceeded your limit, your account will suspended |
|
|
| Do you have a download file and IP where I can speed test your servers? | |
| # WE ARE CURRENTLY UPDATING THIS SECTION. PLEASE CHECK BACK WITHIN FEW HOURS # |
|
|
| Can I see some of the websites you host? | |
| Can I see some of the websites you host?
No. We respect our clients privacy and we would not be willing to share such
details with any third parties as mention in our
|
|
|
| Do you offer custom packages? | |
| Yes, we can consider offering you a custom plan. Please contact our Sales Department along with your request.
|
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|
| Its been several hours but I still didn't get my account information email? | |
| All new trial accounts are set up within 1-6 hours. If you did not receive your welcome email within 6 hours please contact our billing department including your full name, domain name and order number.
Before contacting the billing department please |
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| I'm trying to place an order but my credit card is getting declined by 2CO, Is there anything else that I should know? | |
| We am sorry to hear that you are unable to
process your order. Please understand that there are several causes which can
prevent a credit card from being successfully processed.
First, we strongly advise tha |
|
|
| What is Multi-OS Hosting? | |
| With our True Multi-OS Hosting you can host both Linux and Windows sites under one hosting plan. True Multi-OS Hosting enables you to host multiple web sites on both Windows and Linux platforms with only one hosting plan. As an example, if you are having |
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