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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | Accessing your Control Panel (cPanel/WHM) |  |
| Your cPanel control panel is accessible via any of the following links:
http://yourdomain.com/cpanel
http://yourdomain.com:2082
http://yourip/cpanel
http://yourip:2082
Your WHM (WHM is only available for reseller, dedicated and VPS clients) contr |
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| Do you have a manual for your control panel? |  |
| Yes, the manual for our cPanel control panel can be accessed via the following
url:
Clic |
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| What is Fantastico? | |
| Fantastico De Luxe is the leading auto
installer for cPanel servers. With more than 10,000 installations, it provides
more than one million end users the ability to quickly install dozens of the
leading open source c |
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| Why can't I log into my cPanel or webmail? | |
| Most office
buildings as well as hotels have a firewall setup to block access to the ports
required for cPanel, WHM and webmail to load. These ports are 2082 (cPanel) 2086
(WHM) and 209 |
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| How do I access my website statistics? | |
| Your website stats can be found by logging into
your control panel (cPanel > Web/FTP Stats) . We offer a variety of popular web
site statistics programs to give you a comprehensive overview of your web site
traffi |
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| What is Subdomains? | |
| On CPanel based systems, a subdomain is a
method to map a hostname/url to a sub-directory. As an example:
Assume your domain is myhosteddomain.com
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| What is Parked Domains? | |
| What is Parked Domains
A parked domain is simply another domain which
you can use to access the SAME content as another domain. As an
example:
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| What is Add-On Domains? | |
| An add-on domain is a combination of the parked
and subdomains, and allows you to host an additional domain within your account,
but with separate content. Example
Usage: |
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| How do I create a sub-domain? | |
| 1. Login to your cPanel and click on the Sub Domains icon (cPanel > Subdomain)
2 Enter the prefix for the subdomain in the first blank field, and click Add.
Note: If the subdomain was added successfully, the following will appear (except sub.domain |
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| How do I create an Addon-domain? | |
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1. Login to your cPanel and click on the
addon-domains icon (cPanel > Addon Domains)
2. Enter |
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| How do I create a parked domain? | |
| 1. Login to your cPanel and click on the Parked Domains icon (cPanel > Parked Domains)
2 Enter domain you want to park in the New Domain Name field, and click Add.
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| What happened to the search engine submittal that was in cpanel? | |
| It was removed by cPanel because all search engines submittal is a scam. The search engines want to be as organic as possible and people submitting their sites is not organic. All search engines now have bots that will find your site automatically. To inc |
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| How do I use the cPanel File Manager? (Tips for using The cPanel File Manager) | |
| To access file manager, login to your control panel and once inside click "File
Manager" A new window should load showing what you would see as if you were
using a ftp client. There's going to a bunch of fold |
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| How do I access my control panel (cPanel) before domain propagation? | |
| You can access your cPanel before your domain has propagated via: http://your.ip/cpanel with your account's username and password. Your IP address information is included in your welcome email. |
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| How do I create a backup of my website files? | |
| Login to your cPanel Control Panel and choose "Backup" from the system menu. Click the link which reads "Download a home directory Backup " Your computer will then prompt you for a place to save your backup files locally for safekeeping. |
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| How do I restore a Home Directory backup created with CPanel? | |
| If you've previously downloaded a backup copy of your website through your CPanel Control Panel, restoring your site is a simple process.
Login to your cPanel Control Panel and choose "Backup" from the system menu. Once inside the Backup menu, you'll b |
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| How do I create or restore a cPanel | |
| Creating a Full Site Backup:
1. Log into cPanel
2. Click on the "Backup" tool icon
3. Click on "Generate/Download a Full Backup" (This will create a Ful |
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| How do I create a Password Protect Directory? | |
| You can password protect any directory via: cPanel > Password Protect Directories. Select the folder you wish to protect by clicking on its name, then password protect it as your preference. The password protect feature allows you to easily password-prote |
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| Why can't I see my Custom Error Pages? | |
| After setting up the error pages in cpanel, you may need to adjust your browser settings to see this pages.
If you are using Internet Explorer:
Click Tools > Internet Options > Advanced and uncheck 'Show friendly HTTP errors'.
If you are using a |
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| How do I block an IP address using cPanel? | |
| If there is an IP address you want to block from your website, you can do so inside Cpanel. Here are the steps:
1. Log into your Cpanel account.
2. Under "Site Management", go to Ip Deny Manager.
3. Under "Add an IP Deny:" enter in the IP address you |
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| How can I check the disk space usage of my account in detail? | |
| You can check your disk space usage of your directories in detail via cPanel > Disk Space Usage. |
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| What is HotLink Protection? | |
| HotLink protection prevents other websites from directly linking to files (as specified below) on your website. Other sites will still be able to link to any file type that you don't specify below (ex: html files). An example of hotlinking would be using |
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| How do I enable Hot Link Protection? (Hot Link Protection FAQ) | |
| Q: How to enable Hotlink protection?
A: Click on “HotLink Protection†(cPanel > HotLink Protection) and click on the “Activate†button.
Q: How to allow direct requests?
A: Click on “HotLink Protectionâ€, make sure the box beside Allow di |
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| How to create a new cron job using the standard and easier way? | |
| Click on “Cron Jobs†(cPanel >Cron Jobs) , click on the “Standard†button, enter the desired options and click on the “Save Crontab†button.
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| How to create a new cron job using the advanced Unix style? | |
| Click on “Cron Jobs†(cPanel >Cron Jobs), click on the “Advanced (Unix Style)†button, enter the desired options and click on the “Commit Changes†button.
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| How to remove a cron job? | |
| Click on “Cron Jobs†(cPanel >Cron Jobs), click on the “Advanced (Unix Style)†button, locate the cron job you wish to remove and click on the “Delete†button next to it. |
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| What are the Error Pages listed in the Cpanel? | |
| The error pages are pages that will show up if an incorrect request has been made by a web page viewer. If you create a 404 error page, then users will see this page if they try to go to a page which does not exist on your site.
400 - Bad Request
401 |
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| How do I create or modify a customized error pages? | |
| 1. Log in to cPanel and go to the main menu, where you will see a link to the
'Error Pages' section and follow that link.
2. Click on the button of the required error page, such as the 403 button. After
fol |
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| How to do a domain lookup? | |
| Click on cPanel > Network Tools, enter the domain name you wish to lookup in the field next to Enter a domain to lookup and click on the “Lookup†button.
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| How to do a trace route, tracert from the server to my computer? | |
| Click on cpanel > Network Tools and click on “Trace Routeâ€.
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| How do I redirect a page to an another page? | |
| Redirects allow you to make a specific web page redirect to another page and display the contents of that page. This way you can make a page with a long URL accessible by a page which has a shorter and easier to remember URL.
1 To access the Redirects |
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| What is Index Manager? | |
| The index manager will allow you to turn indexes on or off for a directory. If indexes are off, people will not be able to see what files are in a directory that lacks an index file. You can access it via cPanel > Index Manager |
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